Skill

Solve the Problem, Not the Person

Focus on the specific issue instead of attacking character.

Before you use this with another personUse communication, repair, return, or contact only when it is lawful and the other person is willing. If a court order limits contact, location, or communication, follow it exactly. A coping or communication skill never creates permission to call, text, message, visit, follow, return, or use another person to pass a message.
What it is

This skill means focusing on the specific issue instead of attacking the other person’s character.

How to do it
Define the specific problem.
Remove insults and labels.
Describe the behavior.
Identify what needs to change.
Brainstorm possible solutions.
Agree on a next step.
Try It Now
Remember
Attack the problem, not the person.
Want to understand this more deeply?

Chapter 5: Communicate Better

Read the story and teaching behind this skill, then come back here when you want to practice it.

Read chapter

Related Skills